What our Customers say...

Fire Damage Testimonials

We recently had a fire in our home. I can not thank Jordan our Project Manager, Kevin, Derek, Sly, Willie, Melvin, and Andrew enough for all they did to help us. They were all beyond professional, polite and extremely accommodating. They had an extensive plan and did not leave our home until we were satisfied. Highly recommend

SERVPRO Eatontown/Long Branch truly saved the day after a chimney fire in my home. Jordan, Sly and their team were extremely compassionate, efficient and thorough in their work. Within days they made our home livable again and guided me through the entire process. They kept me updated through each step with full transparency and answered all of my questions (I had plenty!) with patience and wisdom. The process could not have been any smoother without Jordan and Sly. I am truly grateful I contacted this SERVPRO branch while there are others even closer to my hometown. Can’t express enough gratitude to this professional and kind team.

A fire damaged the rear of our home, cutting thru vinyl siding, 1"Cellutex foam insulation board, plywood, a few windows, sliding glass doors, & 2 decks.
The next day our insurance company sent an adjuster to note the damage & he promised to return the next day to tarp the outside damage. Needless to say, he never returned.
Luckily just after he left, SERVPRO of Eatontown/Long Branch stopped by, gave me 1 of their cards, & said "If U have any questions please let me know". The following day, when no one showed, I gave SERVPRO of Eatontown/Long Branch a call.
WOW, within minutes a van showed up with 4 giant air scrubbers, a large dehumidifier, and heavy gauge plastic sheeting to build temporary walls in the areas of damage. Thanks to Lenny's demo crew SLY [Sylvester] who began work to limit further damage.

I recently had a fire and to say it’s overwhelming is an understatement. I had used SERVPRO after Hurricane Sandy and had a good experience so my first call was to SERVPRO From the moment they showed up, Jordan the project manager and Eric the crew leader created a needed sense of calm. They described in great detail what needed to happened and made sure I understood both the steps to remediate but how the process would work with my insurance company Once the work started both Jordan and Eric ensured that everything happened as they described. My overall experience was outstanding and god forbid you ever have a fire, make sure your first call is to SERVPRO!!!

Quick response time for our building in our time of need. SERVPRO was also very helpful in guidance for the cleanup process and dealing with Insurance.

Jason and his team are experts in fire restoration. Their prompt response, expertise, professionalism and attention to detail helped me through a very difficult situation They were there through the whole process after my fire

John and his crew were nothing but professional! I would highly recommend him to anyone that has water, fire or smoke damage. If you're looking for someone that is trustworthy, fair, hardworking and gets the job done right this is the person to call.

When we had a fire in our home during a renovation, SERVPRO did a phenomenal job.

Thank you for the smoke damage remediation! I highly recommend SERVPRO!

We had the oven fire in our home April 10th and SERVPRO said they would have it cleaned up in 3-5 days, I thought NO WAY! The fire extinguisher dust was throughout our whole house. We were back in our house April 13th. I went to work every day and left Lenny in charge . I felt safe and everything was well taken care of. He called when they were fished to update me and locked up my house. A huge thank you to Lenny! I will highly recommend you and you company.