What our Customers say...

Water Damage Testimonials

Sly and Chris came right out after hours to damage cleanup on my exploded water heater. Amazing job, top notch company and top notch guys!! Very professional and courteous. Highly recommended!

Willy, TJ, Derek and Jordan were great getting my place dried out. The crew that came in the following day, two women and two men, to remove molding, dry wall, etc., did a fantastic job and actually cleaned off my surface walls, blinds and vents of any dust particles! I wish that I knew their names. Sly and Robert came to check that all my surfaces were properly dried out before removing all fans and dehumidifers, as well as going the extra mile to help me get my place in some kind of order. If only more companies provided such excellence! Thank you!

We are young and first time homeowners, so when we had our first major leak, we were scared and devastated. We didn’t really know who to call or where to turn, but we could not be happier with Jordan and Jose. These guys took care of everything and we knew we could trust them. I hope no one else has an experience like ours, but if they did, I would hands down recommend these down to earth and honest men.

Our SERVPRO of Eatontown/Long Branch crew, Derek and Eric, did a fantastic job getting our flooded basement emptied and dried. They were careful and courteous, and took the time to do it right (although they still worked quickly and efficiently). They even disposed of much of the ruined materials - boxes, carpet, etc. Hopefully you will never need their services, but if you do, we highly recommend SERVPRO.


 

This crew was excellent & polite. 

I have already recommended your company and specifically, the two gentlemen that I had. Thank you!  

I am very satisfied with the service & the cleanup they provided.

Seriously these people saved the day for me!! I don't know what I would have done without them!!! A pipe burst in my dining room ceiling not only flooding my dining room but our finished basement. (Not a leak...a flood). They were there within in an hour helping to get all the water up and set up fans to dry the house. It was a big job. Kevin and his Dad Kevin, Derek and Eric saved the day, and my home from being destroyed. They work hard, fast and are a pleasure to have in your home. They are calm, kind and the kind of people you want around you during a stressful situation. Best of all the company was willing to bill our insurance company directly. In addition, they are able to pack up and move your belongings. Joe and Ed and their crew treated our belongings and home with such care, I knew we were in good hands. Wouldnt hesitate to use them again although I sure hope we wont need them!!

The staff was very professional and made me feel at ease.

The teams are very professional explaining everything and a pleasure to do business with.

I am so impressed with the professionalism of all of the personnel who worked on this project as well as the office staff.

After we had a flood in our house the restoration crew came quickly and kept us informed every step of the way. Everyone was friendly and polite and went above and beyond to accommodate my schedule. Frank and the rest of the rebuilding crew (Mark and Carmine) did a great job with my new floors! The installation was quick and they scheduled the installation around our schedule, even worked on the weekend! The floors look great! Always easy to get in contact with, polite, and professional. Went above and beyond to work numbers out with the insurance company.


 

Very professional and personal company and employees. (Especially Franks team) Everyone was concerned with getting our water damage cleaned up and rebuilt as quickly as possible. We will recommend you to everyone !!

This is my second go round with water issues in my condo unit. John and his staff returned and helped me get everything back in order. I can't tell you how glad I am that I placed the original call to them. When the hot water heater broke, they returned and did another excellent job cleaning up the mess.

My sincerest thank you to the guys at SERVPRO. Our dishwasher flooded our kitchen just a few days before Christmas. They came in and cleaned everything up quickly. Very professional service.

SERVPRO of Eatontown/Long Branch is the only company I would ever (and I mean ever) recommend to my friends and family. Amazing service and professionalism.

On Tuesday, 9/6/16, we came into our office to discover that over the 4 day weekend, there was a leak in our toilet and a large portion of our office was flooded.  I contacted our insurance company immediately.  Our agent reached out to SERVPRO and they were here within an hour.  Jason was the manager of the crew and he immediately explained everything to me that would be happening.  The crew came in, assessed the damage and immediately began bringing in equipment to dry the floors and walls.  It was an extremely stressful time for me as Director of Operations, but I began to feel at ease once Jason and his crew arrived.  This process of drying and removing damaged items lasted the entire week.  Dustin was here for a majority of the time and he was absolutely amazing.  He was very patient with me and other staff, answering all of our questions.  Dustin worked the entire time and I noticed, he never stopped, always found things to do, which I found very impressive.  SERVPRO took initiative, showed kindness, and patience and made this difficult situation much easier than I had anticipated.

At our Thrift store, we had a fire in July and we also used SERVPRO, however it was not your office.  Although, I found them competent, they were nothing like your office.  Jason would email me daily reports on the work done and what they were planning to do the next day.  We were always in the loop.  Jason also returned all of my calls and answered all of my (sometime repetitive) questions.

I thought it would be important to send this letter, because we often overlook the excellence in others, especially during stressful times.  I believe Jason and Dustin are exemplary employees and we as an Agency are very fortunate and grateful for them.