What our Customers say...

Water Damage Testimonials

I had a issue with ground water in my home. Kevin and Robert were knowledgeable, professional and provided excellent service with the remediation of the water and mold issue in my home.

Awesome Service and People! I had a water problem in my Condo and was very worried about mold. SERVPRO sent 2 Wonderful gentlemen to my rescue. Willy and Meek were very helpful and always on time. When I told Willy that I am very worried about having mold because of my allergies, his knowledge and responses made me feel very comfortable with my unfortunate situation. One of his responses I can quote. "When we come in your home your worries are no longer yours, they become ours. We are here to help." I will never forget how that made me feel to have someone that truly cares about people working in my home. Kudos to you SERVPRO for having such a great caring team. Plus 5 more stars *****

The SERVPRO team at the Eatontown/Long Branch are consummate professionals. Two different crews came out over the course of several days. Sly and his crew, and Kevin and his crew were a pleasure to have. Both Kevin and Sly kept me informed every step of the way, and they reassured me during a very stressful ordeal. They were tremendously helpful, took great care, and went the extra mile. I am grateful for their service and very confident in their work.

When I discovered last Tuesday morning water all over my basement floor I was shocked. It soon became apparent that the hot water heater was broken. My son suggested that I call SERVPRO LongBranch/Eatontown. Jordan arrived very quickly and he was soon followed by the team of Kevin and Mek. We are now Monday afternoon. The clean up and remediation will be finished tomorrow. Kevin and his team were very professional and extremely courteous. They were a pleasure to have around. I highly recommend SERVPRO of Eatontown/ Long Branch. Janine of West Long Branch

All of the workman and managers were professional, polite and extremely informative. Thank you for a great job.

Sewage drain leak

Everything went awesome. The guys came in. Did their inspection took care of some damaged property. Removed all moisture. Happy customer.

Crappy Situation Turned Worry Free

A slow leak in the waste line turned into an undetected crack and ultimately burst. The SERVPRO team lead by Tim called me on a Saturday afternoon, walked me through the options for emergency service and working through my homeowners insurance to avoid immediate out of pocket expenses. The team lead by Jordan, arrived on Monday morning as promised to access the situation and the onsite crew of Kevin, Chris and Meek got right to work. Unfortunately due to the nature of the damage being from a waste line there wasn't much help in saving many items due to contamination but Kevin communicated through out the process to ensure he had agreement before removing furniture, toys and other personal items. The carpet, molding, sheet rock were all removed up to 2 feet and you wouldn't have ever known they were in the house. The time this team took to line the flooring from the basement to the dumpster (They also arranged the delivery and pick up) was meticulous to avoid further spread of the contamination. The communication was flawless and Tim checked in every day with me and provided a reconstruction estimate for the insurance company. Not really hoping to every use them again because that would mean an other disaster happened but if other industries used this type of customer care and respect we would have a lot more satisfied customers. Thanks SERVPRO for making my life easier and getting us back to normal!

The team was so kind and efficient. They were amazing! Thanks Willie and TJ for all your hard work!

SERVPRO of Eatontown is a quality run operation with a group of guys who genuinely care and back it up with action. They did an amazing job mitigating water damage with minimal disruption, beyond the damage from a leak. I would unreservedly recommend SERVPRO of Eatontown and am grateful to them for getting us thru a difficult time.

Thank You!!!  

Kevin and his crew made a terrible situation a lot less stressful. They were very professional, arrived in a timely fashion every day, and addressed each and every one of our concerns. Would highly recommend!

SERVPRO helped us immediately and completely. The crew was great and did all the demo timely, efficiently and left everything extremely neat and clean. Thank you to Jordan the project manager who was in constant communication with me and reassured me the whole way and to Willy who headed up the crew

We had a flooded basement and all carpets had to be taken out and fans and dehumidifiers set to run. Sly, Eddie and Jordan arrived as soon as I called and did a fabulous job. They monitored the situation for several days and were a pleasure to work with.

Sly and Chris came right out after hours to damage cleanup on my exploded water heater. Amazing job, top notch company and top notch guys!! Very professional and courteous. Highly recommended!

Willy, TJ, Derek and Jordan were great getting my place dried out. The crew that came in the following day, two women and two men, to remove molding, dry wall, etc., did a fantastic job and actually cleaned off my surface walls, blinds and vents of any dust particles! I wish that I knew their names. Sly and Robert came to check that all my surfaces were properly dried out before removing all fans and dehumidifers, as well as going the extra mile to help me get my place in some kind of order. If only more companies provided such excellence! Thank you!

We are young and first time homeowners, so when we had our first major leak, we were scared and devastated. We didn’t really know who to call or where to turn, but we could not be happier with Jordan and Jose. These guys took care of everything and we knew we could trust them. I hope no one else has an experience like ours, but if they did, I would hands down recommend these down to earth and honest men.

Our SERVPRO of Eatontown/Long Branch crew, Derek and Eric, did a fantastic job getting our flooded basement emptied and dried. They were careful and courteous, and took the time to do it right (although they still worked quickly and efficiently). They even disposed of much of the ruined materials - boxes, carpet, etc. Hopefully you will never need their services, but if you do, we highly recommend SERVPRO.


 

This crew was excellent & polite. 

I have already recommended your company and specifically, the two gentlemen that I had. Thank you!  

I am very satisfied with the service & the cleanup they provided.

Seriously these people saved the day for me!! I don't know what I would have done without them!!! A pipe burst in my dining room ceiling not only flooding my dining room but our finished basement. (Not a leak...a flood). They were there within in an hour helping to get all the water up and set up fans to dry the house. It was a big job. Kevin and his Dad Kevin, Derek and Eric saved the day, and my home from being destroyed. They work hard, fast and are a pleasure to have in your home. They are calm, kind and the kind of people you want around you during a stressful situation. Best of all the company was willing to bill our insurance company directly. In addition, they are able to pack up and move your belongings. Joe and Ed and their crew treated our belongings and home with such care, I knew we were in good hands. Wouldnt hesitate to use them again although I sure hope we wont need them!!

The staff was very professional and made me feel at ease.

The teams are very professional explaining everything and a pleasure to do business with.

I am so impressed with the professionalism of all of the personnel who worked on this project as well as the office staff.

After we had a flood in our house the restoration crew came quickly and kept us informed every step of the way. Everyone was friendly and polite and went above and beyond to accommodate my schedule. Frank and the rest of the rebuilding crew (Mark and Carmine) did a great job with my new floors! The installation was quick and they scheduled the installation around our schedule, even worked on the weekend! The floors look great! Always easy to get in contact with, polite, and professional. Went above and beyond to work numbers out with the insurance company.


 

Very professional and personal company and employees. (Especially Franks team) Everyone was concerned with getting our water damage cleaned up and rebuilt as quickly as possible. We will recommend you to everyone !!

This is my second go round with water issues in my condo unit. John and his staff returned and helped me get everything back in order. I can't tell you how glad I am that I placed the original call to them. When the hot water heater broke, they returned and did another excellent job cleaning up the mess.

My sincerest thank you to the guys at SERVPRO. Our dishwasher flooded our kitchen just a few days before Christmas. They came in and cleaned everything up quickly. Very professional service.

SERVPRO of Eatontown/Long Branch is the only company I would ever (and I mean ever) recommend to my friends and family. Amazing service and professionalism.

On Tuesday, 9/6/16, we came into our office to discover that over the 4 day weekend, there was a leak in our toilet and a large portion of our office was flooded.  I contacted our insurance company immediately.  Our agent reached out to SERVPRO and they were here within an hour.  Jason was the manager of the crew and he immediately explained everything to me that would be happening.  The crew came in, assessed the damage and immediately began bringing in equipment to dry the floors and walls.  It was an extremely stressful time for me as Director of Operations, but I began to feel at ease once Jason and his crew arrived.  This process of drying and removing damaged items lasted the entire week.  Dustin was here for a majority of the time and he was absolutely amazing.  He was very patient with me and other staff, answering all of our questions.  Dustin worked the entire time and I noticed, he never stopped, always found things to do, which I found very impressive.  SERVPRO took initiative, showed kindness, and patience and made this difficult situation much easier than I had anticipated.

At our Thrift store, we had a fire in July and we also used SERVPRO, however it was not your office.  Although, I found them competent, they were nothing like your office.  Jason would email me daily reports on the work done and what they were planning to do the next day.  We were always in the loop.  Jason also returned all of my calls and answered all of my (sometime repetitive) questions.

I thought it would be important to send this letter, because we often overlook the excellence in others, especially during stressful times.  I believe Jason and Dustin are exemplary employees and we as an Agency are very fortunate and grateful for them.