What our Customers say...

Why SERVPRO Testimonials

I can not thank Frank, Darlene, and the staff of Eatontown SERVPRO for the amazing job they did completely redoing our townhouse after damage. They were able to start work immediately and worked tirelessly to make it like the damage never even happened. The work was quality and Frank went above and beyond to help us through a stressful time by taking all the responsibility and coordinating plumbing, electrical, painting, drywall, flooring, and mold and debris removal. I highly recommend Frank and his team as well as Darlene in the office, who was a joy to work with. They were able to fix a very difficult situation and make the process very easy for me. Thank you again!

I cannot say enough about how grateful I am for everything they did to make sure we were taken care of with our big issue. Kevin and Ron were so awesome. Friendly, knowledgeable, courteous and helpful. They went above and beyond in their efforts to be sure all concerns were met, which made us feel at ease. The whole company did. The lady I was in touch with over the phone(I wish I remembered her name) was so professional and courteous. I called so many times to ask questions I kept saying I know I'm a pain. She assured me I was not and not to worry about all my calls. That's what were here for, to make sure our customers are taken care of. Boss man Lenny...great, great guy. Another going above and beyond. I give them all a super big 5 Stars and HIGHLY recommend them.

I didn't have the opportunity to experience work from this company. What I did experience was the kindhearted help from a young gentleman that had on a shirt and hat with this company logo. I was at Motor Vehicle in Lakewood and I was having trouble trying to secure my kids in my car. He noticed I was having trouble and asked if I needed any help.The look on my face must have explained everything because he insisted to help me with my kids and stroller. A task I thought to be impossible at the time. I just want you to know you have a great kind person on your team. If I ever needed you please send him so I can thank him again. Thank You.

Kevin Rodgers, the crew lead, went above and beyond when servicing my house. He is friendly, professional and incredibly helpful. Kevin takes pride in his work and it shows. He was extremely respectful of my belongings, and earned my trust during a stressful situation. Kevin Rodgers is a valuable asset to the Eatontown/Long Branch office.

We had a slow water leak that went undetected for a long period of time in our rental resulting in water damage and mold in our crawl space. With time ticking to get new tenants in, your team worked quickly and efficiently to mitigate the problem. Jordan has great communication while Chris and Rob worked fast keeping us up to date on the progress. The work was finished within a short time for such a big job. We appreciate the hard work that went into getting this done so quickly. Thank you SERVPRO and your team of professionals serving our community.


Willy and Meek were the most professional and pleasant people I’ve met in a long time.

Pure professionalism

  I live in California, but was informed by my niece that we had a ceiling leak beginning in the ceiling of our Ocean Grove summer cottage. It was pouring buckets and I was worried about the entire ceiling crashing down onto hardwood floors. Having had a previous positive experience with SERVPRO in CA, I called and spoke with Darlene, who immediately put me at ease then and throughout the process. She had a team out there immediately to protect and repair the roof, assess the interior damage and begin drying and dehumidifying salvageable wet areas. All costs were clearly stated, both for the initial outside repairs and drying and then for the subsequent repairs. As we were going to be coming to Ocean Grove for 4th of July, I asked if repairs could be completed in a very short time. Tim was the extremely efficient contractor and, while keeping me updated nearly daily, he managed to temporarily remove all upper cabinets, install new insulation and drywall, reinstall eight ceiling lights, repaint the ceiling, match the color and repaint kitchen walls, reinstall cabinets and leave everything in order...in only one week. When we arrived we found a spotless kitchen and a 4th of July floral arrangement. Tim also stopped the next day to make sure that my husband and I were satisfied. I’m extremely picky about things being done correctly and it’s a bonus to work with a company where people are both friendly and efficient. I was more than pleased to work with Darlene and Tim and I only wish I’d met the others responsible for such a professional job to thank them personally. So, thanks to everyone!

SERVPRO has been very professional and prompt right from the start. Communication with Jordan is quick and easy to understand. Kevin and Rob have been a joy to have in our house while they are working. They are courteous, professional and respectful of our property. I am confident that the job was done right. I highly recommend this company.

Sly & Lenny saved the day! I cannot thank them enough for coming in and calming a chaotic situation. They guided me through this stressful event and bent over backwards to make sure I had all the help I needed.

Willy and TJ have been a great help and an awesome resource for all needs. Clean, responsive. Highly recommend this team.

Sly, Willy and TJ were amazing. It was great having them around during this difficult time. They did a great job and lifted our spirits with their fun personalities.

When we heard from neighbors that a 2nd floor pipe froze and burst while we were away, we were heartbroken. We called SERVPRO of Eatontown/Long Branch and were beyond happy with the work they did! They rushed over that very same day. Everything was done with so much care, and they were able to save all of our appliances and almost everything else, too. They left the house extremely clean and tidy. Lenny and his crew went above and beyond. They even found and treated preexisting mold, which will make us all healthier in the long run! Thanks, SERVPRO!

I expected professional workers who knew their jobs. Andrew and TJ were that and more! They were sympathetic to my situation, worked quietly and efficiently, explained what they were doing and cleaned up at the end of their work. Thank you guys!!

I have been very impressed with SERVPRO's technicians as to their professionalism in every aspect in doing their jobs. They have been courteous, on time and hard working. I would strongly recommend them to anyone.

Frank Siek has exhibited a high degree of professionalism during the past ten days. He has explained things in a manner that is understandable to the non professional. He has kept to his  schedule and has also come when there were unforeseen  conditions due to freezing temperatures.

Very impressed with company and service people. Each service person was polite, attentive, and more than
accommodating and helpful in every respect. Kevin JR has been a pleasure to work with. A total professional.

One Saturday I put in extra hours and all I wanted to do was come home, relax and watch football. I opened the door and heard running water. A pipe in the finished basement let loose and it was a mess! A call to my insurance agent got SERVPRO out to my house a short time later and they stayed until 1am ripping up carpet and getting the place dry. #1 Kudos to Steve and crew, Jason and Lenny for for your prompt and exemplary service!

The guys who worked on the flood in my house were awesome and helped put my mind at ease throughout the whole process.
Your reconstruction crew were great! I knew right away that they were the right people to put our home back together. They put it back better than it was before we got flooded out!


Kevin was very polite, knowledgeable, helpful and professional. He checked in with me and update me often and explained the entire process.

The on site personnel were very professional. Rob and the group of workers were the best. Rob made me feel good & assured me it would be ok.

Lenny and Team –

These emails have been amazing!  Thank you so much for the tremendous support during this experience… we are so grateful to have you during this very stressful time for our organization.

I can’t express the gratitude for the amount of support I have felt, especially today – thank you!!!!  Lenny & his team are amazing. The amount of progress in one day is absolutely incredible…

“Teamwork makes the dream work” and I am so grateful that we are working with the best teams on this!  Thank you all!!!